Privacy Policy

Last updated: February 27, 2026

Diversion Compliance Group, LLC (“DCG,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it. This Privacy Policy explains what information we collect when you visit DiversionComplianceGroup.com (the “Site”), purchase digital downloads and training through our WooCommerce store, or contact us—how we use it, when we share it, and the choices you have.

By using the Site, you agree to this Privacy Policy.

1) Information We Collect

A) Information you provide

We collect information you provide when you:

  • Purchase a digital product or training
  • Create an account (if enabled)
  • Contact us by email or through forms
  • Submit a review/comment (if enabled)

This may include:

  • Name
  • Email address
  • Billing address
  • Phone number (if provided)
  • Order details (items purchased, dates, totals)
  • Any information you include in messages to us

B) Information collected automatically

When you use the Site, we may collect:

  • IP address
  • Device and browser information
  • Approximate location (derived from IP)
  • Pages viewed, links clicked, and time spent on the Site
  • Referring/exit pages
  • Log and security data (to help protect the Site)

C) Payment information

We use third-party payment processors to handle checkout:

  • WooPayments (WooPay)
  • PayPal

We do not store full payment card numbers on our servers. Payment details you submit are collected and processed by WooPayments/WooPay and/or PayPal under their own privacy and security practices.

2) How We Use Your Information

We use information for purposes such as:

  • Processing purchases and delivering digital downloads and training access
  • Sending order confirmations, receipts, and access/download links
  • Providing customer support and responding to requests
  • Maintaining and administering accounts (if enabled)
  • Preventing fraud, abuse, and unauthorized access
  • Improving the Site, store experience, and product offerings
  • Complying with legal obligations (e.g., tax/accounting requirements)
  • Enforcing our policies, and protecting our rights and users

Marketing emails: If you opt in to marketing communications, you can unsubscribe at any time using the link in the email.

3) Digital Downloads and Training Access

Because we sell digital downloads and training through our WooCommerce store, we may use order/account information to:

  • Provide access to downloads and training materials
  • Track download/access attempts to help prevent fraud or unauthorized sharing
  • Maintain purchase records for customer support and compliance

4) Cookies, Consent, and Complianz

Cookies & similar technologies

We use cookies and similar technologies to keep the Site working properly, support security, and understand Site performance.

Cookie categories may include:

  • Essential / Functional: Required for core features such as navigation, forms, shopping cart, checkout, account login, and digital delivery.
  • Security: Helps protect the Site and users, including fraud prevention and abuse detection.
  • Analytics (optional): Helps us understand Site usage and improve performance (for example, through Google Analytics).

Cookie banner / consent management (Complianz)

We use Complianz as our cookie consent and preference tool. Complianz allows visitors to manage cookie choices and—where required—helps us control when non-essential cookies are placed.

  • Essential cookies may be set automatically because they are necessary for the Site to function.
  • Analytics cookies (including Google Analytics) are used only when permitted based on your cookie preferences, where required.
  • Complianz may store your consent preferences (and related technical details) to document and honor your selections.

Manage your preferences: You can change or withdraw your consent at any time using the “Manage Consent” or “Cookie Settings” option shown in the cookie banner and/or available on the Site (where provided). You can also control cookies through your browser settings.

Cookie details: For more information about the cookies used on this Site (including categories and retention periods), please see our Cookie Policy:
[Link to your Cookie Policy page created by Complianz]

5) Google reCAPTCHA

We use Google reCAPTCHA to help protect our Site from spam and abuse (for example, on contact forms). reCAPTCHA may collect information such as your IP address and device/browser signals to determine whether traffic is legitimate. This information is processed by Google in accordance with Google’s privacy practices.

6) Google Analytics

We use Google Analytics to understand how visitors use the Site (for example, pages viewed, time on site, and general traffic sources) so we can improve performance and content.

Google Analytics may use cookies and similar technologies to collect usage data. Where required, Google Analytics will load only after you provide consent through our Complianz cookie banner/preferences tool.

7) When We Share Information

We do not sell your personal information.

We may share information only when necessary to operate the Site and deliver services, including with:

  • Payment processors: WooPayments/WooPay and PayPal (to process payments)
  • Website/ecommerce tools: WooCommerce/WordPress plugins required for store functionality (checkout, digital delivery, etc.)
  • Hosting, security, and performance providers (to keep the Site online and secure)
  • Email/service providers (to send receipts, account notices, and support responses)
  • Professional advisors (legal/accounting) as needed
  • Authorities when required by law, or to protect rights, safety, and prevent fraud/abuse

We share only what is reasonably necessary for the purpose involved.

8) Data Retention

We retain personal information only as long as needed for legitimate business and legal purposes, including:

  • Completing transactions and providing access/support
  • Maintaining records for accounting and tax compliance
  • Preventing fraud and resolving disputes
  • Meeting legal/regulatory obligations

If you request deletion, we may still retain certain records as required by law or for legitimate business purposes (e.g., tax/audit records, fraud prevention).

9) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website or transmission is 100% secure, and we cannot guarantee absolute security.

10) Your Privacy Rights & Choices

A) Access, correction, and deletion

You may request to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete personal information (subject to lawful retention requirements)

Send requests to: Support@DiversionComplianceGroup.com

B) Email preferences

If you receive marketing emails from us, you can unsubscribe anytime using the link in the email.

C) California privacy notice (if applicable)

If you are a California resident, you may have rights under California privacy laws. DCG does not sell personal information and does not share personal information for cross-context behavioral advertising in exchange for money.

To exercise applicable rights, email: Support@DiversionComplianceGroup.com

11) Children’s Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children.

12) Third-Party Links

The Site may include links to third-party websites. We are not responsible for the privacy practices or content of third parties.

13) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated “Last updated” date.

14) Related Policies

For additional information about using our Site and purchasing from our store, please review our:

15) Contact

Questions or requests regarding this Privacy Policy can be sent to:

Diversion Compliance Group, LLC
Email: Support@DiversionComplianceGroup.com

By using this Site, you consent to this Privacy Policy.